Terms of Service

DRAFT for review. Not in effect. Sections marked for lawyer review must be checked before launch.

Effective date: [set to launch date when the site goes live]

1. About these Terms

These Terms of Service ("Terms") apply to the services provided by Crükus Virtual Staffing, LLC ("Crükus", "we", "us" or "our") and to your use of this website. "You" and "client" mean the business that signs up for our services. By signing up for or using our services, you agree to these Terms. Our Privacy Policy explains how we handle personal information.

2. Our services

We staff human virtual assistants and AI assistants for small to medium-sized businesses. We offer two kinds of service:

  • Human Virtual Assistants: a human virtual assistant staffed by Crükus for your business.
  • AI Digital Business Assistant: an AI assistant that answers your customers by web chat and text, and on some plans by phone.

3. Human Virtual Assistant services

  • Hiring fee: there is a one-time $750 hiring fee to hire a virtual assistant.
  • Minimum hours: virtual assistant service requires a minimum of 10 hours per week.
  • Schedule: you set your virtual assistant's working days, hours and holidays.
  • Rates: your virtual assistant's rates are set in your written agreement or order form and invoiced as stated there.
  • Replacement: if your virtual assistant quits, one free rehire is included in the $750 hiring fee, with no time limit. Mid-month cases are reviewed by our team. A second replacement is handled case by case.

4. AI Digital Business Assistant plans

Plans and setup fees

  • Front Desk: $347 per month plus a one-time $497 setup fee. Web chat and text.
  • Growth: $597 per month plus a one-time $997 setup fee. Everything in Front Desk, plus AI phone answering with booking.
  • Pro: $997 per month plus a one-time $1,497 setup fee. Everything in Growth, plus Facebook Messenger (coming soon), Google review requests, win-back emails (coming soon) and lead scoring.

Features marked "coming soon" aren't part of any plan until they're released, and release dates aren't guaranteed.

Included usage and overage

  • Front Desk: 500 conversations per month.
  • Growth: 1,000 conversations and 500 voice minutes per month.
  • Pro: 2,000 conversations and 1,000 voice minutes per month.
  • Overage: extra conversations are $0.25 each, and extra voice minutes are $0.25 per minute.

CRM connection

  • Basic new-lead delivery to your CRM is included on every plan.
  • Full CRM connection is a one-time $297 fee on Front Desk and Growth, and is included on Pro.
  • If a connector service is needed to link your system, there is a $49 per month fee.
  • Unusual systems are quoted case by case.

5. About AI assistants

AI assistants answer from the information you provide and can make mistakes. You're responsible for keeping that information current and reviewing your AI assistant's work. AI answers are not legal, financial or medical advice.

6. Text messaging terms

By giving us your mobile number and opting in, you agree to receive text messages from Crükus Virtual Staffing about onboarding, appointments and your account, including automated texts and sign-in codes for your Crükus client portal.

  • Consent is not a condition of purchase.
  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP to opt out. Reply HELP for help.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

7. Texts your AI assistant sends to your customers

Our AI Digital Business Assistant sends text messages to your customers on your behalf, including replies, follow-ups, reminders and missed-call text-back. We do not send promotional texts at launch. Your customers can reply STOP to opt out and HELP for help, and message and data rates may apply.

You confirm that you have your customers' consent to be contacted by text, call and email, and you're responsible for following the laws that apply. Crükus may pause messaging that appears non-compliant.

8. Billing and payment

  • Payment terms: plans are billed monthly in advance and charged automatically by card or ACH bank draft on your billing date. One-time fees are paid upfront.
  • Refunds: monthly fees that have already been billed are not refunded.
  • One-time fees: one-time fees (AI setup fees, the $297 CRM connection fee and the $750 VA hiring fee) are non-refundable.
  • Exceptions: any exception is made case by case at Crükus's discretion.

Virtual assistant services: payment failure

Payment Failure: In the event that the Client fails to pay their monthly invoice, the following actions will be taken:

  • The client will be notified immediately via phone, email and/or text of the failed payment.
  • The Client has up to 72 hours (a courtesy grace period) to pay the invoice.
  • After 72 hours, our administrative staff will notify the Client’s Virtual Assistant of the Client’s non-payment.
  • The Virtual Assistant will not be paid for any service they render the Client past the 72 hour grace period.
  • The Company may terminate the Virtual Assistant’s employment at any time after the 72 hour grace period.
  • The Client shall be liable for payment of the virtual assistant services at the agreed upon rate for the 72 hour grace period.

AI Digital Business Assistant plans: failed payments

If a payment for an AI Digital Business Assistant plan fails, you have the same 72-hour grace period to pay the invoice. After 72 hours, your AI service is paused until the invoice is paid.

9. Term and cancellation

Our services are month to month. You can cancel with 30 days' notice.

Virtual assistant services: 30-day notice

30-Day Notice Requirement for Cancellation of Services: If you wish to cancel your virtual assistant services, please provide a written notice 30 days prior to the desired cancellation date. Failure to do so may incur fees. All services during the notice period will be billed.

AI Digital Business Assistant plans: 30-day notice

To cancel an AI Digital Business Assistant plan, please give us written notice 30 days before the date you want to cancel.

10. After you cancel

After cancellation, your client portal stays available in read-only mode for 90 days. After that, your uploads and sensitive information are deleted. Texting records are kept as required by law.

11. Your responsibilities

You agree to give us accurate information about your business, to approve the FAQs and business information used by your AI assistant, and to use our services only for lawful purposes. You may not use our services or your AI assistant for anything illegal, spam, harassing, misleading or deceptive, including unlawful texts or calls. Crükus may pause or end service for misuse.

12. Ownership

You own your business content, the information you provide to us and your customer data.

While your service is active, and for 90 days after it ends, you can download your uploads, answers, leads and conversation history from your client portal. After that, this data is deleted, except records the law requires Crükus to keep (such as texting consent and opt-out records).

Crükus owns its software, templates, AI setups and materials.

Each client has its own phone number. If you cancel, you can keep your number: you take it over and handle the transfer yourself, and Crükus can help with it.

13. Disclaimers and limitation of liability

[Standard wording, to be reviewed by a lawyer before launch]

Our services, including AI assistants, are provided "as is" and "as available." To the extent the law allows, Crükus makes no warranties of any kind, express or implied, beyond those stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We don't guarantee any specific business results, such as more leads, bookings or sales, and we don't guarantee that our services will be uninterrupted or error-free.

To the extent the law allows, Crükus is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, arising from or related to our services or these Terms, even if we were told such damages were possible. Nothing in these Terms limits any liability that cannot be limited under the law.

14. Indemnification

[Standard wording, to be reviewed by a lawyer before launch]

To the extent the law allows, you agree to defend, indemnify and hold harmless Crükus and its owners, employees and contractors from any claims, losses, damages, costs and expenses (including reasonable attorneys' fees) arising from your use of our services, the information and content you provide, the messages sent to your customers on your behalf (including any lack of consent to contact them), or your breach of these Terms or of any law.

15. Governing law and venue

These Terms are governed by the laws of the State of Texas. Any dispute about these Terms or our services will be handled in the courts located in Bexar County, Texas.

16. Changes to these Terms

[Standard wording, to be reviewed by a lawyer before launch]

Crükus may update these Terms at any time. We will post the updated Terms on this page and update the effective date at the top. Changes take effect when they are posted, and we will notify you by email within 30 days. Changes to price or billing always get 30 days' email notice before they take effect.

17. Contact us

Questions about these Terms? Contact us:

  • Email: marc@crukus.com
  • Mailing address: 3502 Lake Towne Ct., San Antonio, TX 78217
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