Privacy Policy

Effective date: January 1, 2021
Last updated: [set to launch date when the site goes live]

Crükus Virtual Staffing, LLC ("Crükus", "us", "we", or "our") operates the website https://www.crukus.com/ and the services described below (together, the "Service"). We staff human virtual assistants and AI assistants for small to medium-sized businesses.

This page explains how we collect, use, and disclose personal data when you use our Service, and the choices you have about that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used here have the same meanings as in our Terms of Service.

Definitions

Personal Data

Personal Data means data about a living individual who can be identified from that data (or from that data and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on a User's device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any Personal Data are, or are to be, processed.

For the purpose of this Privacy Policy: (1) if you are a Crükus client, we are a Data Controller of your data; (2) if you are a contact of a Crükus client (for example, a customer who chats, texts, or calls a client's AI assistant, or whose information a client gives to us), we are a Data Processor of your data and the client is the Data Controller.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you by email with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these emails from us by following the unsubscribe link or instructions provided in any email we send. We do not send promotional or marketing text messages (see "Text Messaging (SMS)" below).

Information Collected by Our AI Digital Business Assistant

Our AI Digital Business Assistant answers web chat and text messages for our clients, and on Growth and Pro plans also answers phone calls. Pro plans add Facebook Messenger (coming soon), Google review requests, win-back emails (coming soon), and lead scoring. The assistant can reply in Spanish. When you interact with a client's AI assistant, we process, on that client's behalf:

  • The name, phone number, email address, and other details you choose to share, and what you need help with
  • The content of your chat, text, and Messenger conversations
  • For phone calls on Growth and Pro plans, an AI-written summary and a transcript of the call. Calls are not recorded. The summary and transcript are saved as a note on the caller's contact record in the client's own customer relationship management (CRM) system.
  • Lead details such as a lead score (on Pro plans) and the status of your request

Clients can see this information in their Crükus client portal. At a client's request, lead details may also be sent to the client's own customer relationship management (CRM) system. The client decides how it uses that information under its own privacy policy, so if you are a contact of a Crükus client, please also review that client's privacy policy.

Client Portal Accounts

If you are a Crükus client or a member of a client's team, we collect the information needed to set up and secure your Crükus client portal account, such as your name, email address, and mobile phone number. We may send sign-in codes to your mobile phone by text message.

Virtual Assistant Candidates

If you apply to work as a virtual assistant with Crükus, we collect the information you provide in your application, such as your contact details, work history, and skills, along with the results of our candidate testing. Our testing covers culture fit, English (C1 level) and role-specific tests, using our own set of tests. We use this information to evaluate your application and to match qualified candidates with client roles. We share candidate profiles with prospective clients. We keep virtual assistant applications for 1 year.

Usage Data

We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking and Cookies Data

We use only the cookies our Service needs to work. We also use cookie-free visitor analytics to understand how our Service is used. We do not use advertising or remarketing tracking.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Crükus uses the collected data for various purposes:

  • To provide and maintain our Service, including our human virtual assistant staffing and our AI Digital Business Assistant
  • To answer chats, texts, and calls on behalf of our clients and deliver lead details to them
  • To evaluate virtual assistant candidates
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information by email about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information

Text Messaging (SMS)

We and our clients' AI assistants send text messages about onboarding, appointments, and your account, including automated texts. These include replies to your messages, follow-ups on your requests, appointment reminders, a text back after a missed call, and sign-in codes for the Crükus client portal. We do not send promotional or marketing text messages.

  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP to opt out at any time. Reply HELP for help.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Retention of Data

Client conversations, call transcripts and leads are kept while a client's service is active. After the client cancels, they stay available read-only in the Crükus client portal for 90 days and are then deleted, except records the law requires Crükus to keep (such as texting consent and opt-out records). Call summaries and transcripts saved in a client's own CRM are controlled by that client.

Virtual assistant applications are kept for 1 year.

Crükus keeps other Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We keep Personal Data longer than described here only when the law requires us to keep it.

Crükus uses Usage Data for internal analysis. We keep it only as long as needed for that purpose, and longer only when the law requires it.

Transfer of Data

Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Crükus will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If Crükus is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Crükus may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Crükus may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Crükus
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

Sale of Personal Data

Crükus does not sell Personal Data and does not share it for advertising. Mobile information is never shared for marketing or promotional purposes, as stated in "Text Messaging (SMS)" above.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

"Do Not Track" Signals

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Rights

Crükus aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever possible, you can update your Personal Data directly within your Crükus client portal. If you are unable to change your Personal Data and are a Crükus client, please contact us to make the required changes. If you are unable to change your Personal Data and are a contact of a Crükus client, please contact that client to make the required changes.

If you are a Crükus client and wish to be informed what Personal Data we hold about you, or want it removed from our systems, please contact us. If you are a contact of a Crükus client and wish to be informed what Personal Data we hold about you, or want it removed from our systems, please contact that client directly.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to Crükus. You can request a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Anyone can ask to see, correct or delete their Personal Data by emailing marc@crukus.com. We will reply within 45 days. Records the law requires us to keep are kept. If you are a customer of one of our clients, please contact that business first, because Crükus handles your data on that client's behalf.

Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services (such as hosting, text messaging, phone, email, AI language processing, and data storage) or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We use cookie-free visitor analytics to understand how our Service is used. It is not used for advertising.

Behavioral Remarketing

Crükus does not use remarketing.

Payments

Payments are handled by a secure third-party payment processor. Crükus does not store full card or bank account numbers.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: marc@crukus.com
  • By phone: 210-960-8210
  • By mail: 3502 Lake Towne Ct., San Antonio, TX 78217
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